SHIPPING & DELIVERY
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders placed late on Friday or on Saturday will not be processed until Monday.
We are using Royal Mail for our deliveries.
Customers from the UK and Northern Ireland can also choose delivery by courier. Please note that deliveries to NI can take several days longer. Some items can only be shipped by courier to keep the prices low. This is usually indicated in the product description. However, if you wish for your items to be sent with Royal Mail or parcelforce and are prepared to pay the higher costs, we will do that as well. In this case, please get in touch regarding the prices.
If you have special requirements for your delivery like e.g. delivery within 24 hrs it might require higher delivery costs which are not listed on our website. Please phone us free (from a land line) under 0800 228 9294 and we will be happy to discuss possible options with you.
Please note: deliveries to the USA can take up to 3-4 weeks. This is not our fault! Please be patient.
If your delivery has not arrived after 4 weeks please get in touch with us and we will do our best to solve the problem. Under normal circumstances you should receive your items with 14 days after you have placed and paid for your order with PayPal or by card.
Deliveries to other countries than the UK might face additional charges for tax and fees in the receiving country. You and you alone are responsible to pay these charges that might occur. If in doubt, ask at your local tax office before you order.